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OUR VALUES

 

  

Reliability

For years now, we’ve achieved excellent service’s levels (SLA) on the main Key Performance Indicator both for service and telephone:

FIRST CONTACT
RESOLUTION:

95,4%

(average over the last 5 years)

SPEED OF
ANSWER:

90,33%

(average over the last 5 years)

ABANDON
RATE:

3,1%

(average over the last 5 years)

 
  

Skills

Our recurrent surveys on our customer base show an extremely high Customer Satisfaction’s level: customers that consider themselves to be “very satisfied”, “satisfied” are 92% for the last 5 years.

 
  

Human resources' care

People that work with us are our biggest asset, reason why we provide over 20000 training hours per year.

OUR ORGANIZATION

 
Innovaway was born in 2014
 
 

The Innovaway group includes a network society, each provides a specific contribution in terms of resources and Know-How

Innovaway S.P.A: operates in the ICT sector and offers personalized solutions by using the latest technology utilized by more than 150 clients that operate in the financial sector, Retail and Luxury sector, from transports and services to utilities and public administration. Innovaway’s offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management.

Innova s.r.l.: offers Software counseling services through the conception of the design and production of internet applications, and systematic assistance of first level and second level. Furthermore,thanks to the competences of the system integration it is in charge of projects realizations and the management of open systems that interconnect with TLC.

Innovaway Albania Sh.p.k.: started in June 2015 with the will of constructing an operative office, in order to be able to respond in a more efficient way to the market requests, not only for Service Desk, but also for the opportunity of Business Process Outsourcing. With an operative office of 1000 square meters, equipped with 149 workstations with a CED room with UPS, a room for courses, auditorium and a room for video conferences that guarantees the business continuity and disaster recovery from group offices.

P&A solutions: from which Innovaway has acquired the 50% of the capital. It’s a company that specializes in management, development and SAP project. The Innovaway group has amplified the offers with services of support through platforms of the system applications SAP that allow the management of the processes in an integrated way.

Innovaway Group comprises a network of companies
The Innovaway locations

The legal office:
Via Giovanni Porzio n°4 Centro Direzionale Is.G1, 80143 Napoli

Operative office:
Centro Polifunzionale di Soccavo, viale Adriano snc, 80126 Napoli
Ph./T.: +39 081.0346100 Fax: +39 081.0346101
email: info@innovaway.it

Legal and operative office:
Viale E.Forlanini 21/23, 20134 Milano
Ph./T.: +39 02.45374501 Fax: +39 02.45374500

Operative office:
Via Ostiense, 131/L c/o Centro Argonauti scala B 8° piano, 00154 Roma
Ph./T.: +39 06.45474060 Fax: +39 06.5474069

Operative office:
Località Campo – Zona industriale snc, 88040 Settingiano
Ph./T.: +39 0961.1910480

Commercial office:
P.za Europa n°31, 90146 Palermo
Ph./T.: +39 091.7481360 Fax: +39 091.7481201

Legal and operative office:
Rr Jordan Misja, Pallatet Gener 2, Objekti D kt 1, ap. 1
Ph./T.: +355 4 4509012 Fax: +355 4 4509011
email: info@innovaway.it

 

The profile of our 600 employees is another indicator of our professionalism and the dynamic in which we work in

35 YEARS
OLD MIDDLE AGE

55%
WOMEN

63%
GRADUATED WITH A DEGREE

14%
MOTHER TONGUE

 

Ongoing training that we provide to our employees is also expected to create professional certifications of methodologies and services.

  • MICROSOFT
  • ORACLE DATABASE
  • TIBCO
  • GIS
  • CISCO
  • JAVA
  • IFPUG
  • COSMIC
  • PROFESSIONAL SCRUM MASTER I
  • UML
  • IBM
  • GENESYS
  • VMWARE
  • AIRWATCH
  • CITRIX
  • PMI
  • ITIL
  • SAP
  • ANDROID
  • IOS
  • WINDOWS MOBILE
  • SOA
  • MICROSOFT ERP
  • SOPHOS
  • RED HAT
  • LINUX
  • LIFERAY
  • RETAILPRO

Our company’s certifications

  • ISO 9001:2008 Quality Management System (EA33 Information Technology; EA35 Professional Services)
  • ISO 14001:2004 Environmental system management
  • ISO/IEC 27001:2013 Information Security Management Systems
  • ISO/IEC 20000-1:2011 IT Service Management
  • IQNET Management System
  • SQS
  • IQNET Management System CertificationCertificazione SQS
 

Our two Learning Center (SAP Academy e Java Academy) allow us to enrich our capabilities internally specialized and represent our strategic resources for the valorization of our human patrimony, cultural and professional. The academy’s consent to satisfy the client’s needs in specialized training through an ample formative offer dedicated to the SAP and Java world.

SAP ACADEMY by INNOVAWAY
JAVA ACADEMY by INNOVAWAY


The Innovaway group includes a network society, each provides a specific contribution in terms of resources and Know-How

Innovaway S.P.A: operates in the ICT sector and offers personalized solutions by using the latest technology utilized by more than 150 clients that operate in the financial sector, Retail and Luxury sector, from transports and services to utilities and public administration. Innovaway’s offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management.

Innova s.r.l.: offers Software counseling services through the conception of the design and production of internet applications, and systematic assistance of first level and second level. Furthermore,thanks to the competences of the system integration it is in charge of projects realizations and the management of open systems that interconnect with TLC.

Innovaway Albania Sh.p.k.: started in June 2015 with the will of constructing an operative office, in order to be able to respond in a more efficient way to the market requests, not only for Service Desk, but also for the opportunity of Business Process Outsourcing. With an operative office of 1000 square meters, equipped with 149 workstations with a CED room with UPS, a room for courses, auditorium and a room for video conferences that guarantees the business continuity and disaster recovery from group offices.

P&A solutions: from which Innovaway has acquired the 50% of the capital. It’s a company that specializes in management, development and SAP project. The Innovaway group has amplified the offers with services of support through platforms of the system applications SAP that allow the management of the processes in an integrated way.

Innovaway Group comprises a network of companies

 Innovaway is present in Italie and Albania

The legal office:
Via Giovanni Porzio n°4 Centro Direzionale Is.G1, 80143 Napoli

Operative office:
Centro Polifunzionale di Soccavo, viale Adriano snc, 80126 Napoli
Ph./T.: +39 081.0346100 Fax: +39 081.0346101
email: info@innovaway.it

Legal and operative office:
Viale E.Forlanini 21/23, 20134 Milano
Ph./T.: +39 02.45374501 Fax: +39 02.45374500

Operative office:
Via Ostiense, 131/L c/o Centro Argonauti scala B 8° piano, 00154 Roma
Ph./T.: +39 06.45474060 Fax: +39 06.5474069

Sede Operativa:
Località Campo – Zona industriale snc, 88040 Settingiano
Ph./T.: +39 0961.1910480

Commercial office:
P.za Europa n°31, 90146 Palermo
Ph./T.: +39 091.7481360 Fax: +39 091.7481201

Legal and operative office:
Rr Jordan Misja, Pallatet Gener 2, Objekti D kt 1, ap. 1
Ph./T.: +355 4 4509012 Fax: +355 4 4509011
email: info@innovaway.it


The profile of our 600 employees is another indicator of our professionalism and the dynamic in which we work in.

35 YEARS
OLD MIDDLE AGE

55%
WOMEN

63%
GRADUATED WITH A DEGREE

14%
MOTHER TONGUE


Ongoing training that we provide to our employees is also expected to create professional certifications of methodologies and services.

  • MICROSOFT
  • ORACLE DATABASE
  • TIBCO
  • GIS
  • CISCO
  • JAVA
  • IFPUG
  • COSMIC
  • PROFESSIONAL SCRUM MASTER I
  • UML
  • IBM
  • GENESYS
  • VMWARE
  • AIRWATCH
  • CITRIX
  • PMI
  • ITIL
  • SAP
  • ANDROID
  • IOS
  • WINDOWS MOBILE
  • SOA
  • MICROSOFT ERP
  • SOPHOS
  • RED HAT
  • LINUX
  • LIFERAY
  • RETAILPRO

Our company’s certifications:

  • ISO 9001:2008 Quality Management System (EA33 Information Technology; EA35 Professional Services)
  • ISO 14001:2004 Environmental system management
  • ISO/IEC 27001:2013 Information Security Management Systems
  • ISO/IEC 20000-1:2011 IT Service Management
  • IQNET Management System
  • SQS
  • IQNET Management System CertificationCertificazione SQS

Our two Learning Center (SAP Academy e Java Academy) allow us to enrich our capabilities internally specialized and represent our strategic resources for the valorization of our human patrimony, cultural and professional. The academy’s consent to satisfy the client’s needs in specialized training through an ample formative offer dedicated to the SAP and Java world.

SAP ACADEMY by INNOVAWAY
JAVA ACADEMY by INNOVAWAY

OUR PARTNERS

We work regularly with some of the major players in the ICT world to carry out joint projects, both in Italy and abroad:

OUR NUMBERS

We try every day to improve ourselves to always achieve new goals.

 

we serve over 150 customers

 
Innovaway serve oltre 150 clienti
 
Innovaway cresce del 15% anno su anno

We have grown by over
15% each year
for the past four years

Innovaway crea posti di lavoro

Constantly
creating
new job roles

Innovaway opera in oltre 100 paesi nel mondo

We operate
in over 100 countries
in the world.

Innovaway eroga servizi in 25 lingue

We provide
our services in
25 languages