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Centralized and specialized support

Our technicians develop, configure and manage different systems, according to the specif requets and needs of our customers.

The services perimeter includes:

  • Planning, configuration and management of the following systems and services:
  • Microsoft Systems (Windows Server, Exchange, Isa Server, Sql Server e Sharepoint);
  • Linux (RedHat, Ubuntu, Centos, Debian and ESX);
  • Cisco Systems and Checkpoint security systems;
  • Backup systems (Veritas software);
  • Backup e Tivoli System Management (IBM);
  • DNS Management by name resolution;
  • Ip assignment (DHCP);
  • Management for the permissions on distributed sharings (DFS);
  • Printer server and dedicated print queues management;
  • Management for local intranet areas (IIS);
  • Clustering Service management;
  • Internet automatic file configuration management (proxy.pac);
  • Management of e-mail systems, that includes:
  • Electronic messaging systems management in Lotus Domino and Exchange Server environment:
  • Compaction and template issues resolution
  • Users inclusion and database access policies
  • Space quotas management and shared databases policies
  • ID files creation
  • Certificates renewal
  • New users creation and databases users restore
  • Management and maintenance activities in Bes environment (BlackBerry Management):
  • New users creation
  • Users requests policies
  • Activation codes creation
  • Folders redirecting management
  • Backup systems
  • Tapes management (scratch/empty)
  • Database saturation
  • Hardware libraries issues
  • Administrative scheduling
  • Setup and configuration in Windows server environment
  • Set-Up and configuration:
  • Standard Server Management Servers and software
  • DB (SQL and Oracle)
  • Middleware (eg. IIS, Apache, SAP/Oracle Client)
  • Products and systems backup
  • Support during Go-Live
  • Services activation and Go-Live support to the customer
  • Data migration between servers (hardware refresh activity)
  • Technical documentation production