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SPOC e Call dispatching

The single point of contact is the first point of contact for IT support. Our infrastructure allows a management characterized by high levels of operating efficiency and relevant scale economies of scale.

Services’ perimeter includes:

  • User and location identification;
  • Problem categorization and ticket opening;
  • Feedback and ticket’s processing.

 

Our up to date infrastructure has an advanced sorting system for service allocation to the from time to time most suitable department for the problem resolution.

Services’ perimeter includes:

  • Calls sorting;
  • Assignment to the centers of expertise.