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System Services 2nd and 3rd level

One of the higher added value services provided by our ITSM delivery center concerns the system support by remote. Through console monitoring, our agents are able to provide a timely intervention with documented procedures. In addition, Innovaway technicians develop, configure and manage different systems, according to the specific needs of our customers. The system activities extend to the management of anti-virus systems, Fix and Patch Management. The Innovaway technicians are able to achieve a complete reproduction of physical networks at the software level thanks to virtualization processes.

Our Service Desk provides a technological support service up to the 3rd level.

System technicians intervene in case of software and hardware systems failings through complex monitoring systems.

Among the 3rd level team activities: