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System support

The organic resources that we utilize are highly qualified from 120 specialized certifications that allow us to support small and ample companies, private and public, that allows us to offer a variety of support for the service management of the infrastructures that at the same time is efficient enough and capable of responding to an elevated qualitative, standard, definitive and measurable service.

The entire structure of technical support operates in accordance with the best practices ITIL, PMI, respecting, the principles of the international standard ISO/IEC 27001. Thus, the team is capable of providing high quality service due to a team of technicians highly qualified and constantly updated.

They complete the offering in a control room that’s active 7x24x365, that’s capable of managing the data-center of our clients from infrastructural to an application level. The control room is equipped with remote system operations that delivers Business Continuity services and disaster recovery with elevated security standards, reliability and redundancy.

Our staff of architectural infrastructure, project designers and our competence center allows us to analyze subjects in highly complex issues and to propose optimized and innovative solutions especially in the areas of consolidation of virtualization and the security of the systems. Strategic alliances and partnership certificate with the principle players ICT allow us to get to know, implement, and propose technologies that are always at the forefront in every structural area.

Thus, we are capable of delivering support in the TLC environment that inlcudes Network Management and Data Center.

  • Network Management
  • Monitoring of the LAN wired and Wi-Fi;
  • The managing of network appliances;
  • Management of the appliances of the networking engaged in the Server Farm on-site;
  • Configuration and support for the installation of new network appliances;
  • Handling and reconfiguration of appliances already installed;
  • Activation of new network points requested by the client;
  • Support to implement new network activities requested by the client;
  • Activity of troubleshooting on problems encountered or defined by the user;
  • Implementation/update of all the documentation related to the network;
  • Data Center
  • Local operational management;
  • Monitoring of the local systems in the VMS/Wintel/Linux environment;
  • The printing of the records requested by the users.