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NOS VALEURS

 

  

Fiabilité

Nous obtenons depuis des années les plus hauts niveaux de service (SLA) d’excellence sur les principaux KPI de service et d'appel:

FIRST CONTACT
RESOLUTION:

95,4%

(moyenne des 5 dernières années)

SPEED OF
ANSWER:

90,33%

(moyenne des 5 dernières années)

ABANDON
RATE:

3,1%

(moyenne des 5 dernières années)

 
  

Compétences

Les niveaux de Customer Satisfaction sur la base des sondages menés périodiquement auprès de nos clients relèvent des données extrêmement positives: les clients qui s’estiment “très satisfaits” ou “satisfaits” sont au moins 92% dans les 5 dernières années.

 
  

Attention apportée aux ressources humaines

Les personnes qui travaillent pour notre entreprise constituent le patrimoine le plus important, c'est pour cela que nous élargissons chaque année plus de 20.000 heures de formation.

NOTRE ORGANISATION

 
Innovaway est né en 2014
 
 

The Innovaway group includes a network society, each provides a specific contribution in terms of resources and Know-How

Innovaway S.P.A: operates in the ICT sector and offers personalized solutions by using the latest technology utilized by more than 150 clients that operate in the financial sector, Retail and Luxury sector, from transports and services to utilities and public administration. Innovaway’s offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management.

Innova s.r.l.: offers Software counseling services through the conception of the design and production of internet applications, and systematic assistance of first level and second level. Furthermore,thanks to the competences of the system integration it is in charge of projects realizations and the management of open systems that interconnect with TLC.

Innovaway Albania Sh.p.k.: started in June 2015 with the will of constructing an operative office, in order to be able to respond in a more efficient way to the market requests, not only for Service Desk, but also for the opportunity of Business Process Outsourcing. With an operative office of 1000 square meters, equipped with 149 workstations with a CED room with UPS, a room for courses, auditorium and a room for video conferences that guarantees the business continuity and disaster recovery from group offices.

P&A solutions: from which Innovaway has acquired the 50% of the capital. It’s a company that specializes in management, development and SAP project. The Innovaway group has amplified the offers with services of support through platforms of the system applications SAP that allow the management of the processes in an integrated way.

Innovaway Group comprises a network of companies
Les emplacements Innovaway

The legal office:
Via Giovanni Porzio n°4 Centro Direzionale Is.G1, 80143 Napoli

Operative office:
Centro Polifunzionale di Soccavo, viale Adriano snc, 80126 Napoli
Ph./T.: +39 081.0346100 Fax: +39 081.0346101
email: info@innovaway.it

Operative office:
Corso Unione Sovietica, 612/3 Palazzo “D” 4° piano, 10135 Torino
Ph./T.: +39 011.5536201 – 203 Fax: +39 011.5536200

Legal and operative office:
Viale E.Forlanini 21/23, 20134 Milano
Ph./T.: +39 02.45374501 Fax: +39 02.45374500

Operative office:
Via Ostiense, 131/L c/o Centro Argonauti scala B 8° piano, 00154 Roma
Ph./T.: +39 06.45474060 Fax: +39 06.5474069

Sede Operativa:
Località Campo – Zona industriale snc, 88040 Settingiano
Ph./T.: +39 0961.1910480

Commercial office:
P.za Europa n°31, 90146 Palermo
Ph./T.: +39 091.7481360 Fax: +39 091.7481201

Legal and operative office:
Rr Jordan Misja, Pallatet Gener 2, Objekti D kt 1, ap. 1
Ph./T.: +355 4 4509012 Fax: +355 4 4509011
email: info@innovaway.it

 

Le profil de nos 600 employés est un indicateur du professionnalisme et du dynamisme dans lequel nous travaillons

35ANS
AGE MOYEN

55%
FEMMES

63%
EN POSSESSION DU DUPLOME DE LAUREA

14%
LANGUE MATERNELLE

 

La formation continue que nous offrons à nos employés est visée aussi à obtenir des certifications professionnelles qui garantissent la qualité de nos actions de formation outre que sur nos méthodes adoptées et sur nos services.

  • MICROSOFT
  • ORACLE DATABASE
  • TIBCO
  • GIS
  • CISCO
  • JAVA
  • IFPUG
  • COSMIC
  • PROFESSIONAL SCRUM MASTER I
  • UML
  • IBM
  • GENESYS
  • VMWARE
  • AIRWATCH
  • CITRIX
  • PMI
  • ITIL
  • SAP
  • ANDROID
  • IOS
  • WINDOWS MOBILE
  • SOA
  • MICROSOFT ERP
  • SOPHOS
  • RED HAT
  • LINUX
  • LIFERAY
  • RETAILPRO

Notre entreprise est un possession des certifications suivantes:

  • ISO 9001:2008 Quality Management System (EA33 Technologie de l’information; EA35 Services professionnelles d’entreprise)
  • ISO 14001:2004 Système de Gestion de l’Environnement
  • ISO/IEC 27001:2013 Information Security Management Systems
  • ISO/IEC 20000-1:2011 IT Service Management
  • IQNET Management System
  • SQS
  • IQNET Management System CertificationCertificazione SQS
 

Our two Learning Center (SAP Academy e Java Academy) allow us to enrich our capabilities internally specialized and represent our strategic resources for the valorization of our human patrimony, cultural and professional. The academy’s consent to satisfy the client’s needs in specialized training through an ample formative offer dedicated to the SAP and Java world.

SAP ACADEMY by INNOVAWAY
JAVA ACADEMY by INNOVAWAY


The Innovaway group includes a network society, each provides a specific contribution in terms of resources and Know-How

Innovaway S.P.A: operates in the ICT sector and offers personalized solutions by using the latest technology utilized by more than 150 clients that operate in the financial sector, Retail and Luxury sector, from transports and services to utilities and public administration. Innovaway’s offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management.

Innova s.r.l.: offers Software counseling services through the conception of the design and production of internet applications, and systematic assistance of first level and second level. Furthermore,thanks to the competences of the system integration it is in charge of projects realizations and the management of open systems that interconnect with TLC.

Innovaway Albania Sh.p.k.: started in June 2015 with the will of constructing an operative office, in order to be able to respond in a more efficient way to the market requests, not only for Service Desk, but also for the opportunity of Business Process Outsourcing. With an operative office of 1000 square meters, equipped with 149 workstations with a CED room with UPS, a room for courses, auditorium and a room for video conferences that guarantees the business continuity and disaster recovery from group offices.

P&A solutions: from which Innovaway has acquired the 50% of the capital. It’s a company that specializes in management, development and SAP project. The Innovaway group has amplified the offers with services of support through platforms of the system applications SAP that allow the management of the processes in an integrated way.

Innovaway Group comprises a network of companies

 Innovaway is present in Italie and Albania

The legal office:
Via Giovanni Porzio n°4 Centro Direzionale Is.G1, 80143 Napoli

Operative office:
Centro Polifunzionale di Soccavo, viale Adriano snc, 80126 Napoli
Ph./T.: +39 081.0346100 Fax: +39 081.0346101
email: info@innovaway.it

Operative office:
Corso Unione Sovietica, 612/3 Palazzo “D” 4° piano, 10135 Torino
Ph./T.: +39 011.5536201 – 203 Fax: +39 011.5536200

Legal and operative office:
Viale E.Forlanini 21/23, 20134 Milano
Ph./T.: +39 02.45374501 Fax: +39 02.45374500

Operative office:
Via Ostiense, 131/L c/o Centro Argonauti scala B 8° piano, 00154 Roma
Ph./T.: +39 06.45474060 Fax: +39 06.5474069

Sede Operativa:
Località Campo – Zona industriale snc, 88040 Settingiano
Ph./T.: +39 0961.1910480

Commercial office:
P.za Europa n°31, 90146 Palermo
Ph./T.: +39 091.7481360 Fax: +39 091.7481201

Legal and operative office:
Rr Jordan Misja, Pallatet Gener 2, Objekti D kt 1, ap. 1
Ph./T.: +355 4 4509012 Fax: +355 4 4509011
email: info@innovaway.it


Le profil de nos 600 employés est un indicateur du professionnalisme et du dynamisme dans lequel nous travaillons.

35ANS
AGE MOYEN

55%
FEMMES

63%
EN POSSESSION DU DUPLOME DE LAUREA

14%
LANGUE MATERNELLE


La formation continue que nous offrons à nos employés est visée aussi à obtenir des certifications professionnelles qui garantissent la qualité de nos actions de formation outre que sur nos méthodes adoptées et sur nos services.

  • MICROSOFT
  • ORACLE DATABASE
  • TIBCO
  • GIS
  • CISCO
  • JAVA
  • IFPUG
  • COSMIC
  • PROFESSIONAL SCRUM MASTER I
  • UML
  • IBM
  • GENESYS
  • VMWARE
  • AIRWATCH
  • CITRIX
  • PMI
  • ITIL
  • SAP
  • ANDROID
  • IOS
  • WINDOWS MOBILE
  • SOA
  • MICROSOFT ERP
  • SOPHOS
  • RED HAT
  • LINUX
  • LIFERAY
  • RETAILPRO

Notre entreprise est un possession des certifications suivantes:

  • ISO 9001:2008 Quality Management System (EA33 Technologie de l’information; EA35 Services professionnelles d’entreprise)
  • ISO 14001:2004 Système de Gestion de l’Environnement
  • ISO/IEC 27001:2013 Information Security Management Systems
  • ISO/IEC 20000-1:2011 IT Service Management
  • IQNET Management System
  • SQS
  • IQNET Management System CertificationCertificazione SQS

Our two Learning Center (SAP Academy e Java Academy) allow us to enrich our capabilities internally specialized and represent our strategic resources for the valorization of our human patrimony, cultural and professional. The academy’s consent to satisfy the client’s needs in specialized training through an ample formative offer dedicated to the SAP and Java world.

SAP ACADEMY by INNOVAWAY
JAVA ACADEMY by INNOVAWAY

NOS PARTENAIRES

Nous collaborons constamment avec les principaux players du monde de l'ICT pour réaliser des projets conjoints, en Italie comme à l’étranger:

NOS CHIFFRES

Nous cherchons tous les jours à nous nous améliorer pour atteindre toujours de nouveaux objectifs.

 

Nous desservons plus de 150 usagers

 
Nous desservons plus de 150 usagers
 
Innovaway cresce del 15% anno su anno

Nous avons eu un taux
de croissance annuelle de plus
de 15 % au cours des 4 dernières années.

Innovaway crea posti di lavoro

Nous créons constamment
de nouveaux postes
de travail.

Innovaway opera in oltre 100 paesi nel mondo

Nous sommes opérationnels
dans plus de 100 pays
dans le monde entier.

Innovaway eroga servizi in 25 lingue

Nous fournissons
nos services en
25 langues.