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Round table Global IT Support Services

Challenges for Service Desks and Contact Centers now and in the future

Global IT Support Services

Companies are increasingly international and have created a challenge for themselves to keep their Global Support Services for IT and business processes up to date.
How do you ensure that 50 workplaces will be realized in Beijing tomorrow? How do you support the workplaces of 30 employees in Finland? How do you cover the refresh in 6 countries at once?
These are challenges that every international company faces.
Global IT Support Services (GSS) are the answer to this challenge. But is this feasible for modern organizations that want to be agile, flexible and lean? How do you set up GSS agile, flexible and lean? Is it feasible for an SME? These and other questions of this kind will be discussed!

Round table meeting

On Wednesday 27 November and Thursday 28 November, Innovaway Benelux is organising two round table meetings on Global Support Services. Both customers and partners of Innovaway talk about their experiences and the way in which Global Support Services can best be implemented.

Time and place

The round table meetings will be held in the residence of the Italian Ambassador in The Hague.
The meeting on 27 November starts at 16:00 hrs and ends with a dinner at 18:45 hrs.
The meeting on 28 November starts at 10:00 and ends at 12:45 with a lunch.

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