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Company Policy Innovaway Albania

INNOVAWAY ALBANIA Sh.p.k performs activities of:

INNOVAWAY ALBANIA believes that the quality of the services provided is essential to the quality of the processes applied: for it, in fact, Quality means responding to the Customer's requirements to meet its needs with excellent performance, through the correct application of processes, investment in knowledge in favor of its employees, maximum procedural control over the provision of its services and continuous monitoring of performances.

The INNOVAWAY ALBANIA Policy is therefore based on two main elements: corporate values and strategy and is integrated with the Information Security Policy described in a dedicated document.

VALUES

Customer Centrality:

  • pursue its business success in the markets by offering quality services at competitive conditions and in compliance with all the regulations protecting fair competition, recognizing that the appreciation of those requesting services is of primary importance for its business success;
  • carry out all the activities in the company with commitment and professional rigor for maximum customer satisfaction.
  • make available to the customer employees who provide professional contributions adequate to the responsibilities assigned.

Results orientation and continuous improvement in service quality:

  • pursue the quality of services by determining innovation and continuous improvement of the processes, technology, models and systems adopted by the Organization.

Focus on people and relationships with employees and suppliers:

  • pursue the principle that people are the main source of change and are the differentiating element in an increasingly competitive market
  • inspire all actions, operations and negotiations carried out and, in general, the behaviors required of employees in carrying out their work with the Client to the maximum correctness from the point of view of management, to the completeness and transparency of information, to the legitimacy under the formal and substantial aspect and the clarity and truth in the accounting findings according to the current regulations and internal procedures;
  • foster a business climate that imprints relationships among employees, at all levels, with criteria and behaviors of correctness, collaboration, loyalty and mutual respect.
  • not deny to any supplier company in possession of the requisites required for the qualification according to company procedures, the possibility of competing for a supply, adopting objective evaluation criteria in the selection, according to declared and transparent methods;
  • obtain the collaboration of suppliers in constantly assuring the satisfaction of customer needs in terms of quality, cost and delivery times to an extent at least equal to their expectations.

Results orientation and continuous improvement in service quality:

  • pursue the quality of services by determining innovation and continuous improvement of the processes, technology, models and systems adopted by the Organization.

THE BUSINESS STRATEGY

Innovative solutions

  • in line with the most up-to-date market technologies.

Highly professional services

  • to increase professional skills, with a view to continuous updating and expansion

Dissemination of skills and experience gained

  • carry out all the activities in the company with commitment and professional rigor for maximum customer satisfaction.
  • make available to the customer employees who provide professional contributions adequate to the responsibilities assigned.
  • continuous improvement of the Organization's capacity to perform

THE OBJECTIVES

INNOVAWAY ALBANIA therefore undertakes, in line with its Policy, to pursue the following objectives:

  • apply the recommendations of the reference legislation (ISO 9001, ISO 27001, ISO 20000) as well as the specific regulations relating to the activities of competence.
  • design and implement services that meet the Customer's requirements, satisfying their needs on time and always exercising the skills of coordination, control and integration of services and processes, at the programmed performance level
  • design and implement high value-added services accompanied by systematic procedures for managing and monitoring and measuring the results achieved;
  • constantly improve the skills of its human resources, through appropriate training and education programs;
  • improve the quality of the services provided over time, providing those who supply them with adequate means to achieve this goal;
  • continuously monitor the results by means of measuring customer satisfaction;
  • ensuring business growth in terms of profitability;
  • promote the continuous improvement of the overall effectiveness of the defined Integrated Management System, through specific reviews and specific improvement actions
Naples, February 21, 2019The Director
Emiliano Abbatangelo