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Customer care

Our customer care takes care of the resolution of problems related to commercial relations, payment processing, installment plans, complaints and technical support management.

Services’ perimeter includes:

  • Information regarding the signed contracts;
  • New contracts activation and/or existing contracts variation;
  • Invoices consultation support;
  • Invoices postponement;
  • Support in case of faults;
  • Payment and thresholds management;
  • Payment in installment process management;
  • Claims management;
  • Fault signal and prompt intervention collection;
  • 1° level support for faults and disservices’ resolution.