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E-Commerce support

We can support stores online, providing both front-end and back-end services.

Services’ perimeter includes:

  • Front-end: we support purchase process through multilingual service desk, online chat and video chat, providing information related to products availability, delivery times, payments and refund modes and taking care of claims management. We perform predictive analysis via software of behaviors risking neglect Shopping, with proactive online support activation;
  • Back-end: we manage abandoned carts, contacting back registered users, we take care of returns, shipments and customs management.