Guarantees, maintenance and service
Guarantee: this service covers faults and malfunctions that may possibly occur in the use of the offered application products. In this way, we ensure the customer the proper operation of those products during the first year of use.
Maintenance: it’s aimed to ensure the operation of the systems, in terms of correct operation, adjustment to new rules and regulations and any improvements that you believe should be provided as part of this service.
Support: this service is carried out considering solutions already used by the customer and is based on separate and complementary channels:
Generic phone support: the customer can ask our call center for a technical intervention or an advice to solve simple questions in real time;
Specialized telephone support (systems theory and application): the customer who has asked for support on a technical or particularly complex question, is put in contact with specialized technical personnel;
Remote support: this activity is carried out directly on the customer’s systems, with the aim of diagnosing and repairing any software or system fault reported by the user, performing eventual complex configurations, providing maintenance interventions;
Onsite customer support: to increase the effectiveness of the service all the activities described in the preceding paragraphs can also be carried out at the customer site.