Our IT Service Management offer employs a Multilanguage internal Service Desk, that is unique in Italy and among the first ones in Europe, able to handle any contact need of client companies with their employees: from the single point of contact for calls management for incidents or service requests, of which we manage the entire life cycle until terminated. The use of ITIL standardized procedures allows rapid and efficient corporate infrastructure changes, limiting the negative impact on users.
For the supply of our IT Service Management offer we adopt different ways that take account of both the complexity of the issues (and therefore the degree of specialization required to resolve them), both of the need for efficiency and responsiveness expressed by the customer.
HOW IT WORKS
We adopt an industrialized delivery model, according to which the service is delivered through a mix of dedicated and shared teams; the first ones provide skills and qualities to the customer, while the latter allow us to offer an efficient and cost-competitive service.
- MCSA (Microsoft)