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Innovaway has developed expertise and specialist solutions for the Retail market, covering fully, the needs of the service desk and on-site support of the companies operating in that market. Thanks to the know-how and experience acquired in specific retail sectors, continuous training of officers and adoption of flexible organisational models, Innovaway is able to meet the specific needs of each client to the serving size, geographical location, hourly coverage and required competence.


Innovaway offers Retail Companies a highly specialised Service Desk of 1st, 2nd and 3rd Level in Italy and is among the first in Europe, thanks to the coverage of 25 languages and the availability of the service 7 days a week, 24 hours a day.

In addition, a complete range of services are provided for the management of store infrastructure and on-site assistance through 300 skilled operators, covering the entire national territory, extended abroad when required through its partners.


Service Desk 1st Level

  • > Detecting and taking over hardware malfunctions
  • > System software malfunctions based on check-lists

Service Desk 2nd and 3rd Levels

  • > Application and systemic problem solving not found in knowledge base
  • > Troubleshooting Server and Infrastructure for Corrupted Files or Missing Data

Back office services

  • > Follow-up and ticket closure
  • > Reporting
  • > Patch and Software Distribution


Staging and logistics

  • Deposit
  • > Preinstallation
  • > Shipping
  • > Disposal

On-site support

  • > Support new openings
  • > Software and Hardware Installation
  • > Refurbishing

Maintenance and control

  • > Maintenance of technological infrastructures
  • > Periodic tax audit

The organisational and technological solutions developed by Innovaway for Retail provide preparation, commissioning and service management very quickly and always in compliance with the defined quality standards.

Quality of service is constantly monitored through customised periodic customer satisfaction surveys, where results are shared online with customers.

  • PC / Chassis and Peripherals <
  • Tax Printer <
  • Multifunction Printer <
  • Barcode Reader <
  • Scanner <
  • Tablet (Android / IOS / MS) <
  • Store Server <
  • Shop Networking Equipment <
  • Router / Switch <
  • Wifi <
  • Count people <
  • Store Radio <
  • Video wall <
  • Balances <
  • Payment Systems (POS) <
  • Access control (personal) <
  • > Retail Pro 8 and 9
  • > X-Store and Store2 (of Oracle Micros)
  • > VisualStore (by Toshiba Global Commerce Solutions)
  • > Global Store (by Fujitsu)
  • > LS Retail
  • > Negoziando (by sme.UP)
  • > TP.Net (by Wincor Nixdorf)
  • > i-shuttle (by Wincor Nixdorf) / checkstore (by SIPOS)
  • > Acuitas Retail (by Ocuco)
  • > Winshop (by Ditron)
  • > 4WS Trade Shop (by Synesy)
  • > Tema