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Service Management

We guarantee customer's environmental network management, through a combination of services that include: system operation, capacity planning, asset management, performance management, administration, security, remote monitoring, technical diagnostics, troubleshooting, configuration management, management of system repair and creation of management reports.

Specifically, the advanced service management activities include:

  • “How to use”;
  • Projects, processes and documentation: analysis management and service processes review; definition of new service processes; production of the service desk documentation; interface for the projects.
  • Quality and Measurements: Service quality analysis; production of daily reports; production of service reports; monthly review of the state of the service.
  • Infrastructure: green / blacks numbers management; calls strategy; Trouble Ticketing system management.
  • Improvements and training: training planning for the service desk 1° level; improvement plans definition.
  • Team management and organization: coordination team and command center management; teams’ sheets management.