This website or third-party tools used by this we use cookies necessary for the operation and useful to the purposes described in the cookie policy.
By closing this banner, scrolling through this page or by clicking any element its consent to the use of cookies. For more information CLICK HERE

SPOC e Call dispatching

The single point of contact is the first point of contact for IT support. Our infrastructure allows a management characterized by high levels of operating efficiency and relevant scale economies of scale.

Services’ perimeter includes:

  • User and location identification;
  • Problem categorization and ticket opening;
  • Feedback and ticket’s processing.


Our up to date infrastructure has an advanced sorting system for service allocation to the from time to time most suitable department for the problem resolution.

Services’ perimeter includes:

  • Calls sorting;
  • Assignment to the centers of expertise.