Our customer care takes care of the resolution of problems related to commercial relations, payment processing, installment plans, complaints and technical support management.
Services’ perimeter includes:
- Information regarding the signed contracts;
- New contracts activation and/or existing contracts variation;
- Invoices consultation support;
- Invoices postponement;
- Support in case of faults;
- Payment and thresholds management;
- Payment in installment process management;
- Claims management;
- Fault signal and prompt intervention collection;
- 1° level support for faults and disservices’ resolution.